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Hospital Billing 


Patient Account Representatives are available to assist you Monday thru Friday, 8:00 a.m. to 6:30 p.m.

Please call us at (855) 989-6789 if you need assistance, or click here to contact us by email.

Frequently Asked Questions

What does my bill include?
Will St. Mary's Hospital file my hospital claim?
Will St. Mary's submit secondary insurance claims?
My insurance authorized the services, why are you billing me?
How can I make a payment?
What forms of payment do you accept?
Can I pay my bill over the telephone?
Can I make payment arrangements?
Can I receive an itemization of my charges?
I believe that I overpaid my account. How do I get a refund?
Who do I contact for financial assistance if I cannot pay my bill?
Why did I receive bills from other doctors for the same date of service?
How do I contact these individuals, groups, or services?

Q: What does my bill include?
A: The basic daily rate includes the cost of 24-hour nursing care (excluding intensive and intermediate care) by a highly-skilled professional staff, as well as the related room costs and meals. In addition, charges are made for laboratory tests, x-rays, drugs, operating and delivery suites, oxygen, dressings, and other services as prescribed by your doctor.
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Q: Will St. Mary's Hospital file my hospital claim?
A: Yes, as a courtesy we will submit a claim to your insurance. It is important that you provide accurate and complete insurance information at the time of registration.
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Q: Will St. Mary's submit secondary insurance claims?
A: Yes, we submit secondary claims on your behalf. Secondary claims are only submitted after your primary claim has completed processing.
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Q: My insurance authorized the services, why are you billing me?
A: We remind our patients that they are ultimately responsible for their bill. The insurance authorization "is not a guarantee of payment." For questions relating to your insurance coverage, we suggest that you contact your insurance company.
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Q: How can I make a payment?

Option 1: Mail payment to:
St. Mary's Hospital
P.O. Box 505175
St. Louis, MO 63150-5175

Option 2: Pay online:
To pay your bill online by credit card, click here.
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Q: What forms of payment do you accept?
A: Cash, Check, Credit Card (MasterCard, Visa, American Express, Discover).
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Q: Can I pay my bill over the telephone?
A: Yes, we accept credit card payments over the phone.
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Q: Can I make payment arrangements?
A: Yes, please contact our business office to discuss reasonable payment arrangements.
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Q: Can I receive an itemization of my charges?
A: Yes, call us during business hours or click here to send an email request.
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Q: I believe that I overpaid my account. How do I get a refund?
A: Please contact our office. We will review your account(s). If you are due a refund, we will process it promptly.
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Q: Who do I contact for financial assistance if I cannot pay my bill?
A: Call (608) 229-7600 to speak to a Financial Counselor. For additional information on financial assistance, please click here.
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Q: Why did I receive bills from other doctors for the same date of service?
A: We bill for facility charges only. Physicians, anesthesiologists, pathologists and radiologists all bill separately.
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Q: How do I contact these individuals, groups, or services?
A: Here are the phone numbers for the following providers:

Madison Radiologists
(608) 826-2600
877-775-1753

Home Health United
(608) 276-3420
1-800-660-3420

Neonatal Resources of WI
(608) 826-2596

Dean Clinic
(608) 250-1593
1-800-279-5588

Madison Emergency Physicians
888-874-9878

Associated Pathologists
888-770-5097

Turville Bay MRI & Radiology Oncology Center
(608) 259-4373


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CALL (855) 989-6789

Monday thru Friday, 8:00 a.m. to 6:30 p.m.

 

 

   
St. Mary's Hospital     700 South Park Street     Madison, WI 53715-0450     (608) 251-6100
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All Rights Reserved.     A Member of SSM Health Care