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Financial Assistance 

SSM Health is committed to providing financial assistance to people who are without insurance, underinsured, ineligible for a government program, or otherwise unable to pay for medically necessary care. Our Financial Assistance Policy is available by contacting a Customer Service Representative.  (Para español, haga clic aquí.)

How is financial assistance determined?
Financial assistance is based on need and determined by Federal Poverty Levels, which include income and number of family members. Financial need does not consider age, gender, race, social or immigrant status, sexual orientation or religious affiliation. SSM Health provides emergency medical care regardless of a person’s ability to pay.

Financial assistance SSM Health provides based on federal poverty level
Federal poverty level (View Chart) up to 200% 250% 300% 350% 400%
Financial assistance on your bill   100%  80% 60% 40% 20% 

To be eligible for financial assistance, you must complete a Financial Assistance Application, which is also available in Spanish or by contacting a Customer Service representative.

Your application should include the documentation below. Download a checklist in English or Spanish.

  • Checking & savings account statements (last three months)
  • Verification of income (last two months)
  • Last year’s federal tax return or non-filing letter
  • Verification of monthly expenses
  • And, Medicaid or Medicare denial/approval

Submit your application and documentation.
Be assured that SSM Health understands the sensitivity of your personal information and works hard to protect your privacy.


By Mail     
            SSM Health: Patient Business Services                   
            Attn: Financial Assistance (PFO) 
            P.O. Box 28205   
            St. Louis, MO  63132
  By Fax
            (314) 989-6734

By Email

Applicants will be notified in writing within 30 days of receipt of a completed application.

Contact Customer Service
For more information about financial assistance, contact an SSM Health Care Customer Service representative toll free at (855) 989-6789, Monday through Friday, 8 a.m. – 5 p.m. CST.

A Customer Service representative can also provide a copy of our Billing and Collections Policy, which describes the actions that SSM Health may take in the event of nonpayment and is provided for free upon request.




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